Privacy Policy 96cuci – Malaysia Player Data Protection

This Privacy Policy is published by 96cuci ("we", "platform", "96cuci") and applies to all users who access or use the 96cuci.ws website and all related services ("Platform"). This document outlines our privacy practices and explains your rights regarding the personal data we hold.

By registering an account, browsing the Platform, or using any 96cuci services, you agree that your personal information will be collected, used, and processed as described in this Privacy Policy. If you do not agree to the terms of this policy, please discontinue use of the 96cuci Platform.

This Privacy Policy should be read together with Terms & Conditions 96cuci, which forms part of the overall agreement between you and us.

96cuci collects various types of personal information from players, depending on how you interact with the Platform. The following are the main categories of data we collect:

A. Personal Identification Information

B. Financial Information

C. Technical & Usage Information

96cuci collects players' personal data through a variety of methods and sources, including:

• Account Registration: When you register a new account with 96cuci, you voluntarily provide basic information such as your name, phone number, email address, and date of birth.
• KYC (Know Your Customer) Process: During identity verification, you are required to submit a copy of a government-issued identification document such as your MyKad or passport.
• Financial Transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, or any other supported method, the relevant transaction details are automatically recorded.
• Platform Usage: When you browse and use the 96cuci Platform, technical information such as your IP address, device type, and navigation patterns is automatically collected through cookies and similar technologies.
• Communications with Support: If you contact the 96cuci support team via live chat or email, the content of that communication may be retained for quality assurance and reference purposes.
• Trusted Third Parties: In certain cases, 96cuci may receive information about you from payment service providers or game software providers that we work with, solely for the purposes of operating the service.

96cuci uses players' personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your 96cuci account, as well as ensuring the security of your login.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local Malaysian payment methods.
• KYC/AML Compliance: Meeting anti-money laundering (AML) legal requirements and complying with established Know Your Customer (KYC) standards.
• Service Improvement: Analysing platform usage patterns to improve the player experience, resolve technical issues, and develop relevant new features.
• Customer Support: Providing assistance and resolving complaints or enquiries submitted through 96cuci's support channels.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, or security updates.
• Marketing (with consent): Sending information about 96cuci promotions, bonuses, and new offers — only if you have given your consent to receive them.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse that may affect other players.

96cuci does not sell player personal data to any party. However, in certain limited circumstances, 96cuci may share your information with the following parties:

• Payment Service Providers: Required transaction information is shared with e-wallet and banking providers (such as Touch 'n Go, GrabPay, DuitNow, and FPX institutions) to process your deposits and withdrawals.
• Game Software Providers: Minimal, necessary technical details may be shared with licensed game providers (such as Evolution Gaming and Playtech) to ensure games function correctly within your account.
• Regulatory Authority: Where required by Malaysian law or court order, 96cuci will disclose the necessary information to the relevant authorities.
• Anti-Fraud Agency: In cases of suspected fraudulent activity or money laundering, 96cuci reserves the right to share relevant information with the appropriate law enforcement agencies.

In all cases where data is shared with third parties, 96cuci ensures that the relevant parties are bound by strict confidentiality agreements and use the data solely for the specified purposes.

Player data security is among 96cuci's highest priorities. We implement multiple layers of technical and organisational safeguards to keep your personal data secure:

• 256-bit SSL Encryption for all data transmitted between the player's device and 96cuci's servers.
• Hashed password storage — your password is never stored in plain text.
• Role-based access control (RBAC) — only staff with a legitimate need may access player data.
• Continuous threat monitoring using enterprise-grade intrusion detection systems (IDS) and firewalls.
• Encrypted data backups performed on a regular basis to a secure, separate storage location.
• Regular security audits by independent third parties to identify and address system vulnerabilities.

Players' personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the required retention period has elapsed, data will be securely deleted or anonymised.

96cuci uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and enable certain features to function properly. The following are the types of cookies we use:

• Essential Cookies: Required for the Platform's core operations. Without these cookies, essential functions such as login, session management, and security cannot work. These cookies cannot be disabled.
• Performance & Analytics Cookies: Collecting information about how players use the Platform (e.g., most frequently visited pages, time spent in each section). This data helps us improve performance and the overall user experience.
• Functional Cookies: Saving player preferences such as language, display settings, and login information for a more convenient experience on future visits.
• Marketing Cookies: Used to display relevant ads and promotions to players. These cookies are only activated with your consent.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the 96cuci Platform.

96cuci handles players' financial data with the highest level of protection. All transactions on the 96cuci Platform are processed in Malaysian Ringgit (RM), and we work exclusively with licensed and trusted payment providers in Malaysia.

The payment methods we support and how we protect the related information:

• Touch 'n Go eWallet, GrabPay, Boost, ShopeePay: Secure API integration with end-to-end encryption. 96cuci does not store your full e-wallet access tokens.
• DuitNow: Secure transfers via Malaysia's available interbank banking systems.
• FPX (Maybank2u, CIMB Clicks & others): You are redirected to your bank's secure portal for authentication. 96cuci does not view or store your banking login credentials.

Players' financial information is retained in accordance with AML compliance requirements and Malaysian financial regulations. Transaction data is kept for the minimum period prescribed by law before being securely disposed of.

Under this Privacy Policy and applicable Malaysian data protection laws, you have the following rights regarding your personal data at 96cuci:

• Right of Access: You may request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification: If any of your data is inaccurate or out of date, you may request a correction. Much of this information can be updated directly through your account settings.
• Right of Erasure: You may request the deletion of your personal data, subject to our legal obligations (e.g., data that must be retained for AML compliance cannot be deleted before the minimum retention period).
• Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time via the unsubscribe option in our emails or through your account settings.
• Right to Object: You may object to the processing of your data for specific purposes, such as profiling or direct marketing.

To exercise any of the above rights, please contact the 96cuci support team at support@96cuci.ws clearly stating your request. We will respond within 14 business days.

In some circumstances, your personal data may be transferred to, or processed on, servers located outside Malaysia — for example, by international game software providers that partner with 96cuci.

When such transfers occur, 96cuci ensures that:

• Data recipients are bound by data protection agreements that meet or exceed the standards set by Malaysia's PDPA.
• Only the minimum data necessary for operational purposes is transferred.
• All data transfers are conducted through encrypted, secure channels.

If you have any questions about international data transfers relating to your account, please contact us at support@96cuci.ws.

The 96cuci Platform is intended exclusively for individuals aged 18 years of age and above. We do not knowingly collect personal data from minors. Should we discover that a child's personal data (under 18 years of age) has been collected without appropriate consent, we will take immediate steps to delete that data and close the associated account.

If you believe a child has registered an account on 96cuci or has provided us with their personal data, please contact us immediately at support@96cuci.ws so that prompt action can be taken.

96cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service updates. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to registered players via email or in-Platform notifications.
• In cases of significant changes, we may request that you reconfirm your consent.

We encourage you to review this Privacy Policy periodically. Your continued use of the 96cuci Platform following notification of any changes will be considered your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 96cuci handles your personal data, please do not hesitate to contact us:

• Privacy Email: support@96cuci.ws
• Live Chat: Available 24/7 at 96cuci.ws
• Response Time: We aim to respond to all privacy-related enquiries within 14 business days.

For general questions about our platform and services, you are also welcome to visit our Frequently Asked Questions us.